Terms and Conditions for Private Classes, Treatments and Group Classes
KI-WAYS
Grounded guidance for body, energy, and spirit.
Terms and Conditions
Ray Pawlett – Ki-Ways
1. General Information
1.1 These terms and conditions apply to all private classes, individual sessions and treatments provided by Ray Pawlett (hereafter referred to as the Practitioner).
1.2 By booking a private class, session or treatment, you agree to these terms and conditions.
1.3 Regular group classes operate on a pay-as-you-go basis and are not subject to the booking and cancellation provisions of these terms. However, all group participants are expected to comply with the separate attendance and conduct requirements set out in Section 4.
2. Booking and Payment
2.1 Private classes, sessions and treatments must be booked in advance. Bookings can be made by email, telephone or verbal agreement.
Email:
ray@ki-ways.co.uk
Telephone: 07413 620344
2.2 Payment arrangements will be agreed at the time of booking. Accepted payment methods include cash, bank transfer and PayPal. Card payments are not accepted.
2.3 A booking is confirmed once the date and time have been agreed with the Practitioner.
3. Cancellation and Refund Policy
3.1 Clients wishing to cancel or reschedule a booking should provide at least two working days' notice to qualify for a full refund or rearrangement, subject to availability.
3.2 Cancellations made with less than two working days' notice may be subject to a cancellation charge. Any charge will be reasonable and take account of the circumstances and any losses incurred by the Practitioner.
3.3 Saturdays, Sundays and Bank Holidays are not counted as working days.
3.4 If the Practitioner needs to cancel a booking, the client will be offered an alternative appointment or a full refund.
3.5 Refunds will be made using the original payment method wherever possible, unless an alternative arrangement is agreed.
3.6 These cancellation provisions are subject to any applicable statutory cancellation rights.
4. Attendance and Conduct
Private Classes and Treatments
4.1 Clients are encouraged to arrive on time for their appointment to ensure they receive the full benefit of their session.
4.2 The Practitioner reserves the right to refuse or terminate a class, session or treatment if a client's behaviour is disruptive, inappropriate or compromises the safety or wellbeing of those involved.
4.3 The Practitioner reserves the right to refuse service to anyone who violates these terms or engages in behaviour deemed inappropriate.
4.4 The Practitioner reserves the right to refuse or terminate a class, session or treatment if a client is, in the Practitioner's reasonable judgement, under the influence of alcohol or drugs to an extent that may affect their safety, participation or the wellbeing of others.
4.5 Threatening, aggressive, abusive or otherwise unacceptable behaviour towards the Practitioner or other participants may result in the immediate termination of a session.
4.6 Where a session is refused or terminated because of a client's behaviour or condition, no refund will normally be given, subject to applicable consumer rights and the circumstances of the case.
Regular Group Classes
4.7 Regular group classes operate on a pay-as-you-go basis. Although the private-session booking and cancellation terms do not apply, all participants are expected to behave respectfully and considerately towards the instructor and other attendees.
4.8 The instructor reserves the right to refuse admission to, or ask any participant to leave, a group class if their behaviour is disruptive, inappropriate or compromises the safety or enjoyment of others.
4.9 Participants who are visibly under the influence of alcohol or drugs may be refused admission if the instructor reasonably considers that their condition could affect their safety, participation or the enjoyment of others.
4.10 Repeated failure to comply with these expectations may result in a participant being excluded from future classes.
4.11 Any decision to refuse admission or exclude a participant will be made reasonably and without unlawful discrimination.
5. Health, Safety and Suitability
5.1 Clients are responsible for informing the Practitioner of any relevant medical conditions, injuries or physical limitations that may affect their participation in a class or treatment.
5.2 Clients should inform the Practitioner of any significant changes to their health that occur between booking and attending a session.
5.3 The Practitioner reserves the right to postpone or decline a class or treatment if they reasonably believe that proceeding would pose a risk to the client's health or safety.
5.4 Clients are encouraged to work within their own physical capabilities during classes and to inform the Practitioner if they experience discomfort or difficulty.
5.5 Classes and treatments provided by Ki-Ways are intended to support general wellbeing. They are not a substitute for medical diagnosis or treatment. Clients should seek appropriate medical advice when necessary.
6. Liability
6.1 The Practitioner will provide all classes, sessions and treatments with reasonable care and skill.
6.2 Clients are responsible for informing the Practitioner of any relevant health conditions or physical limitations that may affect their participation.
6.3 Nothing in these terms and conditions excludes or limits any liability that cannot legally be excluded or limited.
7. Intellectual Property
7.1 All materials provided during classes, sessions or treatments, including handouts, presentations and recordings, remain the intellectual property of the Practitioner unless otherwise stated.
7.2 Clients may not reproduce, distribute or share these materials without the Practitioner's prior written consent.
8. Privacy and Data Protection
8.1 Personal information provided during the booking process will be handled in accordance with applicable data protection legislation.
8.2 Personal information will not be shared with third parties unless required by law or necessary for the provision of services.
8.3 Client information will be treated confidentially, subject to any legal or professional obligations requiring disclosure.
9. Amendments
9.1 The Practitioner reserves the right to amend these terms and conditions from time to time.
9.2 Any significant changes will be communicated to clients and will apply to future bookings. Changes will not normally affect bookings already confirmed unless agreed with the client or required by law.
10. Governing Law
10.1 These terms and conditions are governed by the laws of England and Wales.
10.2 Any disputes arising from these terms and conditions will be subject to the jurisdiction of the courts of England and Wales.
11. Contact Information
For any queries or concerns regarding these terms and conditions, please contact:
Ray Pawlett
Ki-Ways
Wake House, 41 North Street, Bourne, PE10 9AE
